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Money Back Guarantee

We pride ourselves on developing the highest quality products and we are confident that you will love them. However, should you not be satisfied with our products, we offer a Money Back Guarantee!

If you are not absolutely satisfied with your purchase we will happily provide a full refund or credit. The claim for a refund must be made within 30 days of the shipment date. To qualify for a refund, the product must be returned to Group48 apart from earrings which are final sale. The refund does not include any postage charges you may have incurred when purchasing or returning the product.

3 Year Guarantee

All pieces are triple plated and are nickel free, lead free and cadmium free. Our quality expectations are so high that we offer a 3 year guarantee on all Barcs Australia jewellery. As our jewellery is handmade, repairs may be required from time to time. Group48 stands by the quality of our manufacturing standards. If any sort of defect of manufacture should occur (failure of hardware, components, or workmanship), please contact our customer service team and we will do our very best to assist you.

Return Instructions

Please contact us via

Please include your order number and let our Group48 team know about the issue and why you would like to return your product.

Please note

To be eligible for a refund, please note the following conditions:

  • Group48 will exchange or refund full price items within 30 days of ship date on your tax invoice.
  • You must provide ‘proof of purchase’, being a tax invoice, bank or credit card statement.
  • Refunds can only be credited back to the same payment method used to make the original purchase.
  • The refund will be processed as soon as the items have been received and inspected by Group48, however please allow 30 days from the day you return the item for your account to be credited.
  • The amount refunded will cover the value of the item(s) purchased, however shipping charges are not refundable.
  • Due to health regulations, earrings cannot be exchanged or refunded. Please choose carefully when making your purchase.
  • Items must be in new condition and unworn to be accepted as a return. Product tags must be attached or accompany the product on return.
  • Group48 cannot guarantee availability of exchange items and will offer a refund in this instance.
  • All sale items are final sale and cannot be returned.
  • The guarantee is valid for products purchased online from
  • You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances, we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.

*Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by Group48), we do not reimburse for these expenses.

Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.


Where the process above is followed, you can expect a refund in the same form of payment originally used for purchase within 5 – 7 days of Group48 receiving of your returned product.

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