Free Shipping on orders over $100

Repairs & Returns

Repairs and returns

Barcs Australia have been producing signature jewellery since 1948 and have the extensive product knowledge which only comes with over 65 years of experience. Long hours of detailed labour by experts and technically advanced manufacturing processes ensure the consistently high standard of quality our customers insist upon, which guarantee unrivalled value for money. 

3 Year Guarantee

All pieces are triple plated and are nickel free. Our quality expectations are so high that we offer a 3 year guarantee on all Barcs Australia jewellery.  As our jewellery is handmade, repairs may be required from time to time. Barcs Australia stands by the quality of our manufacturing standards. If any sort of defect of manufacture should occur (failure of hardware, components or workmanship), please contact our customer service team and we will do our very best to assist you.

Free Returns Policy (Australia only)

Shopping with Barcs online is easy and risk free. All full price items ordered can be returned free within our 30 day change of mind period. New shipping charges will be applicable for exchanges under $100. Please note earrings cannot be returned for change of mind due to health regulations.

Refund and Exchange Conditions

Barcs Australia will gladly exchange or refund in accordance with the following conditions:

  1. Barcs Australia will exchange or refund full price items within 30 days of ship date on your tax invoice.
  2. You must provide ‘proof of purchase’, being a tax invoice, bank or credit card statement.
  3. Refunds can only be credited back to the credit card/PayPal used to make the original purchase.
  4. The refund will be processed as soon as the items have been received and inspected by Barcs Australia, however please allow 30 days from the day you return the item for your account to be credited.
  5. The amount refunded will cover the value of the item(s) purchased, however shipping charges are not refundable.
  6. Due to health regulations, earrings cannot be exchanged or refunded. Please choose carefully when making your purchase.
  7. Items must be in new condition and unworn to be accepted as a return. Product tags must be attached or accompany the product on return.
  8. Barcs Australia cannot guarantee availability of exchange items and will offer a refund in this instance.
  9. All sale items are final sale and cannot be returned.

Returns Process

Our online store accepts returns for a refund or exchange. If you would like to return your item/s to our online store please email customer service at service@barcs.com.au with your original order reference number. Our customer service team will respond to you within 48 hours and provide you with a Return Authorisation number (RA).

For returns within Australia only, please forward your product return with your RA number to the below pre-paid address.

Australian returns

Domestic returns can be sent back with your Returns Authorisation number using the following Reply Paid address:

Reply Paid 88438
Barcs Australia
PO Box 6249
Alexandria, NSW 2015

International returns

International returns must be sent via pre-paid recorded mail service as we cannot process a refund unless we receive the stock back to the following address:

Barcs Australia
PO Box 6249
Alexandria, NSW 2015

Our Customer Service team are available to take your call from 9.00am – 5.00pm Monday to Friday AEST on +61 2 8073 6000 or please email customer service on: service@barcs.com.au

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